COURSE OUTLINE

In the current fast moving business environment, efficient and creative decision making is crucial for managers and employees to remain competitive. This program is designed to offer a comprehensive overview of all aspects of Problem Solving & Decision Making by proposing a highly interactive learning environment with relevant activities and workshops to reinforce implementation in the workplace.

Duration: 2 days program

INSTANT ACCOMPLISHMENTS

  • A better approach to generate solutions to decision making and  problem solving processes
  • A sense of empowerment and control over difficult situations
  • Improved team work, team management and leadership
  • More efficient meetings and brainstorming sessions
  • Providing skills, knowledge and behaviours to analyse routine and unexpected problems and situations
  • Acute understanding of the need to make effective decisions based on sound analysis
  • Applying notions on how to eradicate creativity blocks and promote resourcefulness attitudes

 

KEY TOPICS

  • PROBLEM SOLVING
    • Cycle of “problem” / Analysis and perceptions
    • Causes, approaches and indicators
    • Empowering attitude towards problems
    • Techniques and tools
    • SWOT and PEST analysis
    • Risks analysis tools
    • Complex problem solving (tunnelling)
    • Fishbone concept
  • DECISION MAKING
    • Need to change awareness
    • Encouraging the proper environment
    • Generating ideas and alternatives
    • Decision making process
    • Aiming for consensus or not
    • Communicating decisions
    • The time factor
    • Delphi technique
    • Personalized techniques and tools
  • CREATIVE THINKING
    • Productive aspects of thinking resourcefully
    • Obstacles to creativity
    • Practical creativity
    • Sustaining creative environments
    • Thinking hats
    • Brainstorming techniques