COURSE OUTLINE

Business Etiquette provides guidelines on how to manage business relationships with courtesy, refinement, class and respect while also contributing to improve attitudes and behaviors. This program supports organizations in their quest to better prepare their employees to business interactions by showing them how to rapidly build strong relationships and make a great impression. This Business Etiquette program may be adapted for employees at all levels of the organization and is particularly useful for new graduates and entry level employees.

Duration: 2 days program

INSTANT ACCOMPLISHMENTS

  • A more polished and professional image that ensures a faster and better contribution to the success of the organization
  • Improved verbal and non-verbal communication with peers, employees and superiors in the work place
  • Achieving without offending others
  • A necessary step towards developing leaders in the organization
  • A more confident approach to dealing with others

 

KEY TOPICS

  • FINDING YOUR OWN IMAGE
    • Projecting a professional image
    • Business grooming
    • The proper professional attitude
    • Acting with assertiveness and confidence
    • Building trust with confidentiality and integrity
    • Time perception and punctuality
    • How to influence with a positive disposition
  • ETIQUETTE AT THE OFFICE
    • Working space appearance
    • Being prepared with the right material
    • Limiting distractions
  • BUILDING YOUR BUSINESS RELATIONSHIPS
    • Appointments , meetings & invitations
    • Business dining
    • Business cards etiquette
    • Money etiquette
    • Business conversation
    • Telephone etiquette
    • Cyber etiquette
    • Dealing with difficult people
  • WORK ETHICS
    • Corporate image and representation
    • Confidentiality
    • Building trust, integrity and loyalty
    • Harassment and favoritism